Customer Services
If you want to work in a customer facing role then a customer service qualification will help you to learn and develop the wide range of skills you need to provide the kind of high quality service employers and customers expect.
Level 2 Customer Service Practitioner
This programme is designed for apprentices who want to develop their skills, knowledge and behaviours for a job role involving providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications. Successful completion of the programme will lead to an Apprenticeship Certificate as a Customer Service Practitioner
Level 3 Customer Service Specialist
This programme is designed for apprentices who want to further develop their skills, knowledge and behaviours for a job role involving being a professional in direct customer support within all sectors and organisation types providing customer service products and services for businesses and other organisations. Successful completion of the programme will lead to an Apprenticeship Certificate as a Customer Service Specialist
